My husband is subscriber of Airtel and using prepaid SIM card.
Airtel started sending messages to his mobile. Airtel neither sent a message what is this and what will be the charges. So he thought it is a free service from Airtel.
After a month or so, he received a message "Your subscription to CHRISTIAN ALERTS has been renewed. Thank You! Rs. 7 has been deducted from your a/c." After a week again he received the same message.
Then he called to "Customer care" number. As usual they replied you may have activated the service, otherwise we do not charge you.
Few sentences from the operator.
Airtel started sending messages to his mobile. Airtel neither sent a message what is this and what will be the charges. So he thought it is a free service from Airtel.
After a month or so, he received a message "Your subscription to CHRISTIAN ALERTS has been renewed. Thank You! Rs. 7 has been deducted from your a/c." After a week again he received the same message.
Then he called to "Customer care" number. As usual they replied you may have activated the service, otherwise we do not charge you.
Few sentences from the operator.
- "Why you didn't call us when the service was free ??"
- "You have utilized the service, so money can't be refunded to your a/c" answer to my husband's question "Will I get the refund of the money deducted from my a/c? "
So, if they activate a service which you don't want, you have to call them and waste about half an hour to get an operator on the line and even after that the operator will talk here and there to you but without a solution of your problem. And if the problem is not solved from their side, they will charge you, which is not refundable.
At last, he had to request (they use this word) to deactivate the service. The operator said within twenty-four hours your service will be deactivated.
Next week again the same message was received and when contacted, the operator said, here it shows the service is deactivated, but I can't tell why the amount is deducted from your a/c. Again, he told within 24 hours, we will check and you will receive a call from our back office.
By God grace, he is earning well, Rs. 7 is not a problem, but question here is : Can they activate any service (free or paid) without our permission ? Even the court has given us the right to register "Do Not Call". That means they do not have any right. Even if the amount deducted from your a/c illegally, they are not supposed to refund it.
If you had any problems with Airtel or any other service provider, write in "Comment" and hope some day any Airtel officer will read it.
Now you must have the idea, how they profit more.......................
Read other articles :
At last, he had to request (they use this word) to deactivate the service. The operator said within twenty-four hours your service will be deactivated.
Next week again the same message was received and when contacted, the operator said, here it shows the service is deactivated, but I can't tell why the amount is deducted from your a/c. Again, he told within 24 hours, we will check and you will receive a call from our back office.
By God grace, he is earning well, Rs. 7 is not a problem, but question here is : Can they activate any service (free or paid) without our permission ? Even the court has given us the right to register "Do Not Call". That means they do not have any right. Even if the amount deducted from your a/c illegally, they are not supposed to refund it.
If you had any problems with Airtel or any other service provider, write in "Comment" and hope some day any Airtel officer will read it.
Now you must have the idea, how they profit more.......................
Read other articles :
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